Terms & Conditions 

Thank you for choosing to work with me as your Transformation Coach.

These Terms and Conditions are designed to create a clear, transparent, and respectful relationship between us,
ensuring you have a smooth and fulfilling coaching experience.

Acceptance

These Terms and Conditions (“Terms”) constitute a binding legal agreement (“Agreement”) between Paulina Toktas (referred to as “Paulina Toktas”, “we”, “our”, or “us”) and you, the user (“you” or “your”). By accessing, transacting, or using this website and its coaching services (the “Site”), you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions, as well as any other policies or regulations referenced on the Site. You will be asked to explicitly accept these Terms by checking a box or confirming during registration. If you do not agree with these Terms, please do not use the Site and related services. We reserve the right to amend or modify these Terms at any time without prior notice. Any changes will be posted on the relevant page of the Site. The last update was on January 11, 2025.

1.Coaching Services

Paulina Toktas Coaching services are designed to support your personal development and transformation. While coaching can be life-changing, it is not a substitute for professional advice in areas such as medical, psychological, legal, or financial matters. Always consult your healthcare provider for any health-related concerns or before making changes to your health regimen.

Access and Registration: Certain parts of the Site may require registration. You agree to provide accurate and up-to-date information during registration, including personal details such as your name, email address, country, and any other requested information.

Eligibility: Services are available to individuals aged 18 or older. By using the Site, you confirm that you meet this eligibility requirement.

Personal Responsibility: You acknowledge that you are responsible for your own choices, actions, and results. Coaching outcomes depend on your commitment, participation, and effort. Although we provide guidance and support, we cannot guarantee specific results as every individual's journey is unique. By engaging with our services, you agree to use your judgment and due diligence in implementing any information or advice provided.

No Guarantees: We do not guarantee specific outcomes or results from using our services. Success depends on individual effort and circumstances, and we make no promises about the specific results of the coaching process.

Session Redemption and Time Frames:
When you select a plan, the number of sessions and the time frame in which you must redeem them will be clearly defined. The sessions must be redeemed within the specified period from the date of your first session. The breakdown is as follows:

• The Shift (3 Sessions):
  Total fee payable in 2 monthly payments. Sessions must be redeemed within 2 months of the first session. You may space out the sessions across the two months.
  You are allowed up to 2 months to redeem all 3 sessions, with no further access beyond this period.

• The Path (9 Sessions):
  Total fee payable in 4 monthly payments. Sessions must be redeemed within 6 months of the first session. You may space out the sessions across the six months.
  You are allowed up to 6 months to redeem all 9 sessions. You may spread the sessions out across the 6 months, but access will be terminated if all sessions are not redeemed within this period.

• The Growth (18 Sessions):
  Total fee payable in 10 monthly payments. Sessions must be redeemed within 12 months of the first session. You may space out the sessions across the twelve months.
  You are allowed up to 12 months to redeem all 18 sessions. You can space out the sessions across the 12-month period, but access to services will end after this period if all sessions are not redeemed.

Completion of Service: The service is considered complete once you have used all purchased sessions and redeemed them within the time frame provided for your chosen plan. For instance, if you select The Shift plan (3 sessions with 2 monthly payments), you must redeem all 3 sessions within 2 months of the first session. No further access will be granted beyond this period. Failure to use all sessions within the provided time frame will result in the forfeiture of any remaining sessions.

2. Payment Terms

Fees for courses and services must be paid through approved payment methods (PayPal or Stripe). By providing payment information, you authorise automatic charges for agreed-upon services.

You can choose to pay in full or opt for a monthly payment plan. The monthly payment option requires a commitment to complete the payments in accordance with the schedule for the selected service plan. By selecting the monthly payment plan, you agree to pay the total service fee in instalments as follows:

• The Shift (3 Sessions):
  Total fee payable in 2 monthly payments. Sessions must be redeemed within 2 months from the purchased date.

•  The Path (9 Sessions):

  Total fee payable in 4 monthly payments. Sessions must be redeemed within 6 months from the purchased date. 

• The Growth (18 Sessions):
  Total fee payable in 10 monthly payments. Sessions must be redeemed within 12 months from the purchased date. 

Failure to Make Payments: Failure to make monthly payments as agreed may result in the suspension or termination of access to services. If payments are missed, services will not be rendered until the outstanding balance is cleared. Any missed payments may also be subject to late fees, and access to future sessions may be restricted until the full balance is paid.

Refunds are not offered due to the digital nature of services. For issues with a purchase, please contact us by email [email protected] to explore alternative resolutions.

We reserve the right to report delinquent accounts to credit agencies in cases of chargebacks or non-payment. Any chargebacks or disputed payments will result in the immediate cessation of services until resolved.

3. Refunds and Cancellations

Due to the digital nature of our services, all payments are non-refundable. If you need to reschedule sessions, please provide at least 24 hours' notice. Missed sessions without prior notice may be forfeited.

In the event of unforeseen circumstances that prevent a session from occurring, we will notify you as soon as possible and you may reschedule for the unused portion of the service.

4. Confidentiality

All information shared during our coaching sessions is strictly confidential. We will not disclose your information to third parties without your explicit consent, except as required by law.
You are also expected to maintain confidentiality regarding any private or sensitive information shared during our work together.

5. Privacy

We collect and process personal information to deliver services and improve usability. This includes information provided during registration, purchases, or other interactions. You may opt out of marketing communications, but ensure you remain subscribed to program-related emails to receive relevant materials.

Managing Your Data: You have the right to request access to the personal data we collect, update your information, or request deletion of your data as permitted by law. For more information on how we handle your personal data, please review our Privacy Policy.

6. Intellectual Property

All content on this Site (“Site Content”) is the exclusive property of Paulina Toktas and is protected by intellectual property laws. You are granted a limited, non-transferable license to access and use the Site Content for personal, non-commercial purposes. Unauthorised sharing, duplication, or distribution of Site Content is prohibited and subject to legal action.

7. Client Responsibilities

You agree to show up fully committed to your coaching journey, actively participate in sessions, and complete any agreed-upon actions or exercises. Be honest and transparent in our communications. This is a safe, judgment-free space for your growth.

8.Limitation of Liability

In no event shall Paulina Toktas be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or its content. You agree to indemnify us against claims or liabilities resulting from your use of the Site or failure to comply with these Terms.

9. Cookies

Our Site uses cookies to collect information about Site usage. Cookies are small text files placed on your device that allow us to remember your preferences, analyze usage patterns, and provide personalised content. You can manage cookie preferences through your browser settings. Please note that some parts of the Site may not function properly if cookies are disabled.

Third-party Sharing: We do not sell, rent, or share your personally identifiable information with third parties for their marketing purposes. However, we may share your data with service providers (e.g., payment processors, email service providers) who assist us in delivering our services. We may also disclose information if required by law or legal processes.

10. Limitation of Liability

While we are committed to supporting your transformation, you are solely responsible for the decisions and actions you take during and after our coaching relationship. Paulina Toktas is not liable for any outcomes or consequences resulting from our work together.

11. Governing Law

These terms and conditions are governed by the laws of Malta. Any disputes will be resolved under the jurisdiction of the Maltese courts.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be communicated to you via email or posted on this page. It is your responsibility to regularly review these Terms for any updates.

13. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at [email protected] or fill Contact form here.